Booking & payments
Turns enquiries into paid bookings, 24/7, in any language.
I want to book a massage
Sereno handles itBooking confirmed · paid
Concierge for spas, salons & wellnessFrontdesk that
Frontdesk that
never closes
Sereno is the conversational front desk for spas, salons and wellness studios. It handles bookings, payments, cancellations, invoices and orders by chat — 24/7, in any language. Your team cares for people; the paperwork runs itself.
Works on
24/7, no front deskMultilingualEU-hosted · GDPR
SerenoWeb Chat · WhatsApp · Instagram · Messenger · Line
- 01Booking & payments
- 02Cancellations & refunds
- 03Waitlists
- 04Invoices
- 05Session balance
- 06Offers & promotions
- 07Products & delivery
The problem
The front desk is drowning in messages.
Calls, emails, WhatsApp, after hours, in several languages. Staff time goes to coordinating instead of caring — and clients are lost when no one replies.
“Any opening on Saturday?”“I need to cancel”“How many sessions do I have left?”“Can you send my invoice?”“I call and no one answers”“What offers do you have?”“Do you ship the serum home?”“I wrote last night, no reply”“Do you offer a 10-pack?”“How much is the facial?”
The solution, in one line
A concierge that talks, and leaves the work done.
Sereno understands every client, completes the task end to end and leaves it done — without your team touching a thing.
What it doesSeven tasks,
Seven tasks,
resolved in conversation.
Each starts with a client message and ends — on its own — in a completed outcome. Your staff makes zero clicks.
Cancellations & refunds
Changes with no back-and-forth at the desk; fewer no-shows.
I need to cancel
Sereno handles itRefunded · credit restored
Waitlists
Don’t lose a single client when you’re fully booked.
Any opening this week?
Sereno handles itWe notify you instantly
Invoices
Clients retrieve their receipt themselves. Zero admin.
My invoice, please
Sereno handles itPDF sent to your channel
Session balance
“How many left on my pack of 12?” — instantly.
How many sessions are left?
Sereno handles itYou have 8 of 12 left
Offers & promotions
Shows and redeems promotions automatically.
What offers do I have?
Sereno handles itOffer applied · −15%
Products & delivery
Sell and ship take-home products, by chat.
Send it to my home
Sereno handles itShipped · tracking
+ Detail
See how it worksSee the 7 processes in action.
Watch Sereno turn everyday requests into resolved tasks.
Why Sereno
Calm by default.
Built for European wellness brands: warm with clients, rigorous with their data.
24/7, losing no one
Answers and resolves at any hour. Late-night enquiries become bookings, not lost clients.
Speaks every client’s language
Responds naturally in Spanish, English and more. The same calm, in any language.
Privacy by design
Data hosted in the EU and aligned with GDPR. Personal tasks are confirmed via a secure link to the client’s own channel.
OutcomesTime returned.
Time returned.
Revenue recovered.
24/7A front desk that’s always open, no shifts or waiting.
−75%Less staff time on coordination and paperwork.
3×More after-hours enquiries turned into bookings.
0Staff clicks on every task resolved end to end.
Illustrative figures — to confirm with your brand’s data before publishing.
Book a demo
Let the conversation work for you.
We show you Sereno with your brand’s processes, in a 20-minute call. No commitment.
We reply within 24 h · EU-hosted · GDPR