How it works
Seven processes. Each starts with a message and ends resolved.
It’s the same grammar for all seven: a client request enters as conversation, flows through its stations and settles into a completed outcome. Your staff makes zero clicks.
Works on
01 Booking & payments02 Cancellations03 Waitlists04 Invoices05 Session balance06 Offers07 Products & delivery
01Booking & payments
From enquiry to paid booking.
Paid bookings, 24/7, in any language.
Example conversation
I’d like to book a massage for Friday afternoon
I have a slot at 2:30pm at Centro branch. It’s €60. Shall I confirm and take payment?
Yes, perfect
Booking confirmed and paid · Fri 2:30pm · I’ll send the reminder
Sereno resolves it, live
CustomerI’d like to book a massage for Friday afternoon
Understands the requestMassage · Friday afternoon
Checks availabilityFri 2:30pm · Centro branch
Charges the service€60 · payment confirmed
Booking confirmed · Fri 2:30pm
0 clicks from staff02Cancellations & refunds
Changes with no back-and-forth at the desk.
Cancel with refund or credit, securely verified.
Example conversation
I need to cancel my appointment tomorrow
I see it. I’ll open your booking via a secure link to your channel to confirm.
Done
Cancelled. I’ve restored the credit to your pass.
Sereno resolves it, live
Personal action: confirmed via a secure link to the client’s own channel · GDPR by design.
CustomerI need to cancel my appointment tomorrow
Verifies identitySecure link to your channel
Finds the bookingTomorrow 11:00 · facial
Processes the refundCredit restored to your pass
Refunded · credit restored
No back-and-forth03Waitlists & lead capture
Lose no one when you’re fully booked.
Fully booked? It saves the contact and pings when a spot opens.
Example conversation
Is anything free this week?
This week is fully booked. Shall I add you and notify you as soon as a spot opens?
Yes, please
Done. I’ll message you the moment there’s availability.
Sereno resolves it, live
CustomerIs anything free this week?
Checks availabilityFully booked · 0 slots
Saves the contactAdded to the waitlist
Sets the alertPings when a spot frees up
We’ll tell you the moment a spot opens
Lead captured · 24/704Invoices
Clients retrieve their receipt themselves.
Clients ask for their invoice and get it instantly.
Example conversation
Can you send me the invoice for my last visit?
Of course. I’ll verify via secure link and prepare it for you.
Invoice ready · PDF sent to your channel (services + products)
Sereno resolves it, live
Personal action: confirmed via a secure link to the client’s own channel · GDPR by design.
CustomerCan you send me the invoice for my last visit?
Verifies identitySecure link to your channel
Gathers the last visitServices + products
Generates the PDFInvoice 0042 · €84
Invoice sent to your channel
Zero admin05Session balance
“How many left?” instantly.
Passes and courses checked in seconds, no calls.
Example conversation
How many sessions are left on my pack of 12?
One moment, I’ll open your record securely…
You have 8 of 12 left · 4 used · valid until December
Sereno resolves it, live
Personal action: confirmed via a secure link to the client’s own channel · GDPR by design.
CustomerHow many sessions are left on my pack of 12?
Verifies identitySecure link to your channel
Opens your passPack of 12 sessions
Calculates the balance4 used · 8 available
You have 8 of 12 left
Instant lookup06Offers & promotions
Shows and redeems promotions on its own.
Shows and redeems promotions right in the chat.
Example conversation
Do I have any offers available?
You have −15% on facials. It expires in 6 days. Shall I apply it to your next booking?
Yes
Offer applied · −15% · expires in 6 days
Sereno resolves it, live
CustomerDo I have any offers available?
Reviews your promotions1 active offer
Checks the expiryExpires in 6 days
Applies the discount−15% on facials
Offer applied · expires in 6 days
Automatic redemption07Products & delivery
Sell and ship products by chat.
Stock check and home delivery, by chat.
Example conversation
Do you have this serum? Send it to my home
In stock. I can ship it by EU courier (€4.90) or express (€8.50). Which do you prefer?
The standard one
Order shipped · tracking TRK-4821
Sereno resolves it, live
CustomerDo you have this serum? Send it to my home
Checks the stockSerum · in stock
Calculates shippingEU courier · €4.90
Creates the orderPayment + shipping set
Shipped · tracking TRK-4821
Sell + ship by chatThe 7, with your brand
Let’s see them with your real processes.
We set up a demo with your brand’s tasks, locations and languages. 20 minutes, no commitment.