Privacy Policy
Last Updated: June 19, 2026
Welcome to Sereno ("Sereno", "we", "our", or "us").
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, applications, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Job title
- Email address
- Phone number
- Billing information
- Support requests
- Communications with us
Account Information
When creating an account, we may collect:
- Username
- Authentication credentials
- Organization information
- User preferences
Operational Data
As part of providing the Service, we may process:
- Asset records
- Work orders
- Maintenance schedules
- Inventory records
- Attachments and documents
- User activity logs
Automatically Collected Information
We may automatically collect:
- IP address
- Browser information
- Device information
- Operating system
- Referring URLs
- Usage analytics
- Cookies
2. How We Use Information
We use information to:
- Provide and operate the Services
- Create and manage user accounts
- Process transactions
- Deliver customer support
- Improve functionality and performance
- Monitor platform security
- Detect fraud and abuse
- Comply with legal obligations
- Communicate product updates and service notices
3. Legal Basis for Processing
For individuals located in the European Economic Area (EEA), our legal bases include:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- User consent
4. Cookies and Analytics
We use cookies and similar technologies to:
- Maintain sessions
- Improve user experience
- Measure website performance
- Understand usage patterns
Users may manage cookie preferences through browser settings.
5. Data Sharing
We do not sell personal information.
We may share information with:
- Cloud hosting providers
- Payment processors
- Analytics providers
- Customer support tools
- Professional advisors
- Law enforcement when legally required
6. International Transfers
Your information may be processed in countries outside your country of residence.
Where required, we implement appropriate safeguards including:
- Standard Contractual Clauses (SCCs)
- Data Processing Agreements
- Equivalent legal mechanisms
7. Data Retention
We retain information only for as long as necessary to:
- Provide the Services
- Meet legal obligations
- Resolve disputes
- Enforce agreements
8. Security
We implement reasonable technical and organizational measures to protect information, including:
- Encryption in transit
- Access controls
- Audit logging
- Backup procedures
- Security monitoring
No system can be guaranteed to be completely secure.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
10. Children's Privacy
The Services are not intended for individuals under the age of 16.
We do not knowingly collect personal information from children.
11. Third-Party Services
The Services may contain links to third-party websites and services.
We are not responsible for the privacy practices of third parties.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated through the Services or by email where appropriate.
13. Contact Information
For privacy-related questions, please contact:
Sereno
Email: privacy@trayka.com
If applicable, users located in the European Union may also have the right to lodge a complaint with their local supervisory authority.